I completed the survey in the invitation email. Now what?

Great! We'll be in touch as soon as you match with an upcoming product. New opportunities to test come up all the time and will usually have the following as the subject line: "Stellar Panel: Are you interested in testing out...".To make sure you don't miss any opportunities, be sure to add support@stellarreviews.com to your contact list.

I received an invitation to try a product, but I haven't heard anything back.

It can take us up to six weeks to process our list and ship the product out to you, so sit tight! When it’s on its way to you, you’ll receive a welcome email letting you know to keep an eye out. If you haven't received an email after a few weeks, you probably weren't selected for that program, but don't despair! You’ll have lots of other chances to participate in other programs. (Also, keep in mind we choose qualifying panel members on a first-come, first-served basis, so try to reply as soon as you can if you’re interested in testing.)

I'm not sure how this whole testing and reviewing process works.

It's pretty simple! Once you are selected for a panel, we will send you a welcome email letting you know the product is on its way. Once you’ve had a bit of time (a couple of weeks, usually) to test and use the product, we’ll send you another email asking for your feedback. In this email we’ll offer a few prompts to consider as you write your review, and a link to a form where you’ll post your review. As always, if you have any questions along the way, let us know.

What is an example of a helpful review?

We know sometimes it's hard to know what to write. To help out, we've provided tips for you and examples of especially helpful reviews in our Tips for an A+ Review section.

I didn't really like the product... will I get penalized if I write a negative review?

Of course not! In our view, a "good" review is one that is honest, constructive, and thorough. Shoppers depend on people like you to tell them everything—the good, the bad, and the ugly. This provides great insight as to what is working and what is not, and in turn both allows brands to create better products, and helps other people make an informed decision if a particular product will work for them too.

I haven't gotten an email to test a product in awhile. Did I do something wrong?

Most likely not. Sometimes we have programs that require certain criteria that aren’t a match for you at that time (ie, we won’t send golf shoes to someone who doesn't golf.) Sit tight and another invite will come along soon! In the meantime, here are some helpful hints:

✭ Did you respond promptly to the Stellar email invite? Opportunities go quickly, so don't delay when you see it in your inbox!

✭ Did you submit your review in a timely manner?? We know life can be busy, but writing and posting your review as soon as we prompt you to do so helps keep you in good standing.

✭ Was your review helpful? Did it provide pros and cons as well as good feedback?

Do I need to share a picture with my review?

We hear all the time about how helpful seeing real-life pictures of the product can be so we really want you to submit a photo with your review. If you’re stumped on how to take a good pic, check out our tips and tricks here.

I need to make updates to my profile (ie, I’m moving, picked up a new sport, got a new phone number, etc.) How do I do that?

When something changes that can impact how and what you’re eligible to test, just update your information in one of the forms that you complate. You can also update your profile by clicking Update Preferences in the footer of any email that we've sent to you. You'll recieve a link where you can update your information.

Why does my review say that it was received for free, or reviewed as part of a sweepstakes/giveaway?

FTC (Federal Trade Commission) guidelines state that if you received a product in exchange for a review, it must be disclosed. It's part of their truth-in-advertising principle and as fellow consumers, we appreciate it and take it seriously. All the reviews that we collect include that disclosure language.

I don’t want to test a product I was emailed about. Can I say no and not jeopardize my standing?

Absolutely—and we appreciate your honesty! We will never just sign you up for a product to test without soliciting your interest first. If you’re not keen to test something, we totally get it (and it’s why we offer you the option in that first email to pass. And your status won’t be impacted at all.)